Disclosure Statement
Eclipse Insurance Brokers Limited is required by law to provide a Disclosure Statement
Terms of Business
We are committed to providing the best insurance solutions for you. Eclipse Insurance Advisers are specialists and will work with you to understand your needs.
Our terms of business outline the commitments and obligations that apply when we work as your broker.
We encourage you to read this information carefully as it sets out what you can expect from us and what you agree to when we work for you.
By taking on our services, you acknowledge you accept these terms. This means you do not need to sign any formal agreement to indicate your acceptance, unless we ask you to.
Complaints
At Eclipse, we are always looking for opportunities to understand our clients better.
We appreciate when clients take the time to notify us of any concerns and are open to receiving your feedback on ways we can improve the service we deliver.
Improving our Service:
Every complaint is important to us and we review all complaints regularly to establish where there are opportunities to make your experience that much better in the future.
When a complaint is made we will:
- Record your complaint, you may be asked to complete a Complaint form
- Acknowledge your complaint
- Investigate and review your complaint
- Propose a resolution
Our Complaints Process will help you understand these steps and what to expect when a complaint is made.
Commision Schedule
In accordance with normal market practice, insurers with whom we transact provide premiums that include brokerage / commission.
As a general rule, the brokerage we receive is a percentage of the Insurer’s base and earthquake premium (i.e. premium excluding fire services levy if applicable, GST or any other Government charges, taxes, or levies).
Some insurers provide higher commissions than others. The rate of commission can vary according to the type of insurance and cover provided and the way the transaction is arranged.
Insurance Companies have the right to amend their commission terms.
